Privacy Policy

Introduction

Pulau Estates is operated by PT Pulau Estates Indonesia, a property agency based in Seminyak, Bali. This policy explains how we collect, use, and protect the personal information you share when you use our website or get in touch with our team.

This document is a starting template that we have prepared to give site visitors a clear overview. Before going live, we strongly recommend that the site owner has it reviewed by legal counsel familiar with Indonesia's data-protection law (UU PDP) and any relevant international regulations so that every clause matches actual operations.

Information We Collect

We collect information you provide directly through our contact form, consultation form, or WhatsApp messages: name, email, phone number, area of interest, budget, and any other details you choose to share. We need this information to respond accurately to your enquiries.

We also collect automatic information as you browse the site: IP address, device type, browser, pages viewed, and referral source. This is gathered via server logs, Google Analytics 4, Google Tag Manager, and (if enabled) the Facebook Pixel. The purpose is to understand visitor behaviour in aggregate.

We do not request sensitive data such as credit-card numbers, financial identifiers, or travel documents through this website. When a transaction requires those documents, the process happens off-site through a notary or other formal channel.

How We Use the Information

We use your personal information to: respond to enquiries and schedule property viewings, send listings that match your criteria, keep you informed about active transactions in progress, and maintain a communications history as professional documentation.

Analytics and log data are used to improve the site: understanding which pages get the most reads, where users drop off, and how to refine the layout. This data is aggregated and not used to identify individual visitors.

When advertising pixels such as the Facebook Pixel are enabled, that data may be used to retarget ads to visitors who have previously viewed specific pages. You can disable ad tracking through your browser settings or the opt-out options described below.

Cookies and Similar Technologies

This site uses a few cookies and local-storage values. The essentials: theme preference (light/dark) and language preference (id/en) stored in your browser's local storage so your experience stays consistent when you return. Neither value is sent to our servers.

The optional and analytics ones: Google Analytics 4, Google Tag Manager, and (if enabled) the Facebook Pixel. These cookies help us understand traffic and ad effectiveness. You can block analytics cookies via your browser settings, extensions like Privacy Badger, or Google Analytics' official opt-out add-on.

We do not use cookies to feed third-party advertising profiles beyond the services explicitly listed. A full breakdown of cookie categories and purposes is available on request via the email address listed in the Contact section.

Third-Party Services

We work with several third parties that may process data on our behalf: Resend for transactional email delivery, Vercel as our hosting provider, Google Maps for displaying office and property locations, Google Analytics for traffic analytics, and (if enabled) Facebook for ad tracking.

Each of these services has its own privacy policy that applies when data is routed through them. We choose providers that offer professional security commitments and appropriate data-processing terms. The list may change over time; any significant change will be noted in the Updates to This Policy section.

We do not sell your data to any third party for their own commercial purposes. Data is shared with these providers only to the extent needed to operate the site and communicate with you.

Data Retention

Contact form messages and consultation emails are retained for 24 months after the last communication, unless you request earlier deletion. For active clients in a live transaction or under property management, communication data is kept for the duration of the engagement plus a minimum of five years afterwards to comply with Indonesian agency and tax regulations.

Aggregate analytics data (Google Analytics) is kept per the provider's default setting, typically 14 months, and is not traceable back to individuals. You can request the specific data we hold on you by emailing the address listed in the Contact section.

Your Rights

You have the right to request access, correction, deletion, or portability of your personal data. You can also withdraw consent for specific processing, such as analytics or remarketing, at any time.

To exercise these rights, send an email to the address in the Contact section with a brief description of your request. We aim to respond within 14 business days. We may ask for simple identity verification to ensure the request comes from the rightful data subject.

If you feel your rights have not been handled appropriately, you have the right to lodge a complaint with the Indonesian data-protection authority or a similar body in your jurisdiction.

Children's Privacy

This site is intended for adult users considering a property transaction. We do not knowingly collect personal information from individuals under the age of 17. If you become aware that a child has submitted personal information through our site, please contact us so we can delete it promptly.

International Transfers

Our hosting provider (Vercel) and email provider (Resend) operate across several global regions. As a result, your data may be stored and processed in Singapore, the United States, or other regions where these providers run their infrastructure. They maintain professional security commitments and standard international-transfer clauses.

If you are in a jurisdiction with strict local data-processing requirements, let us know before submitting any sensitive information so we can arrange an alternative communication channel that suits your needs.

Updates to This Policy

This privacy policy may be updated from time to time to reflect changes in our services, regulations, or internal practices. The last-updated date is shown at the top of the document.

When changes are material (such as adding a new data category or service provider), we will notify active clients by email and display a notice on the site at least 14 days before the change takes effect. Continued use of the site after the effective date is treated as acceptance of the updated policy.

How to Contact Us

For questions about this policy, or to exercise your data rights, reach us through any of the channels below.

Email: hello@pulauestates.com. Phone: +62 361 555 0188. WhatsApp: +62 812 3456 7890.

Address: Jl. Kayu Aya No. 88, Seminyak, Badung 80361, Bali, Indonesia. Our privacy team typically responds within 4 hours on business days, and within a maximum of 14 calendar days for formal data-rights requests.